Help & Support
Find answers to frequently asked questions or drop us a message.
Frequently Asked Questions
How do I prediction score points?
Points are awarded as follows:
- Exact Score Match: 10 points (e.g. predicting 2-1 and match ends 2-1).
- Correct Outcome & Goal Difference: 5 points (e.g. predicting 3-1 and match ends 2-0).
- Correct Outcome (Winner/Draw) Only: 3 points (e.g. predicting 2-1 and match ends 1-0).
- Incorrect Prediction: 0 points.
What is included in the $2.99 Premium Pro plan?
The Premium Pro upgrade is a one-time purchase. It removes all banner and popup advertisements, gives you unlimited Claude AI match analysis previews (free tier is limited to 3 previews per tournament), unlocks customizable push alert notification triggers, and provides access to advanced form statistics.
Can I sync my predictions across iPhone and Android?
Yes. If you register an account using Firebase authentication (via email or Google sign-in) inside the app, your leaderboard scores and active prediction metrics sync across all devices simultaneously.
How do I request deletion of my account and data?
You can easily delete your account instantly by navigating to the Settings screen inside the app and choosing "Delete Account". Alternatively, you can fill out the form on our dedicated Data Deletion Page.
Contact Our Support
Our support team operates 24/7 during the tournament and responds within 12 hours.